Terms & Conditions — tbd22 Online Casino & Sports Betting

1. Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and tbd22 ("tbd22", "the Platform", "we", "us", "our") governing your access to and use of the tbd22 online casino and sports betting platform, accessible at https://tbd22.io and all associated subdomains, mobile interfaces, and related services (collectively, "the Service").

By registering an account, logging into an existing account, making a deposit, placing a bet, participating in a promotion, or otherwise accessing any part of the tbd22 platform, you confirm that:

• You have read these Terms in full and understand their content;
• You agree to be legally bound by these Terms and any supplementary policies referenced herein, including the Privacy Policy and Responsible Gaming Policy;
• You meet all eligibility requirements set out in Section 2 of these Terms;
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party.

tbd22 reserves the right to amend, update, or replace these Terms at any time in accordance with Section 12. Continued use of the platform following any amendment constitutes your acceptance of the revised Terms.

2. Eligibility & Age Verification

The tbd22 platform is intended exclusively for adult players. The following eligibility requirements must be satisfied at the time of registration and maintained throughout the duration of your account:

• Minimum Age: You must be at least 21 years of age. This requirement is strictly enforced. tbd22 will not permit access to any individual who is under 21 years old, regardless of the legal gambling age in any other jurisdiction.
• Geographic Eligibility: You must be physically located in a jurisdiction where accessing online casino and sports betting services does not violate applicable local laws. It is your responsibility to determine the legality of online gambling in your location before registering.
• Single Account: Each individual player is permitted to hold only one active account on tbd22. Duplicate or multiple accounts are strictly prohibited and will result in permanent account suspension.
• Not a Prohibited Person: You must not be an employee, contractor, director, officer, or agent of tbd22 or any of its affiliate companies, game providers, or technology partners.

Identity Verification (KYC)

tbd22 operates a mandatory Know Your Customer (KYC) verification process. All players are required to submit valid identity documentation before withdrawals are processed. Accepted documents include:

• Bangladesh National Identity Card (NID) — front and back photograph;
• Passport — biographical data page photograph;
• Birth Certificate — in conjunction with a secondary photo ID.

tbd22 may also request proof of address (a recent utility bill or bank statement issued within 90 days), a selfie photograph holding the submitted ID document, and source-of-funds documentation for large transactions. Failure to complete KYC verification within 30 days of the first withdrawal request will result in the withdrawal request being placed on hold until verification is satisfactorily completed.

3. Account Registration

To access the full range of tbd22 services, you must register a personal account. During registration, you are required to provide accurate, complete, and up-to-date information. tbd22 accounts are strictly personal and non-transferable.

Registration Requirements

• You must provide your legal full name as it appears on your NID;
• You must provide a valid, active email address to which you have exclusive access;
• You must provide a valid Bangladesh mobile phone number (+880 prefix) that is registered in your name;
• You must create a strong, unique password of at least eight characters containing a combination of letters, numbers, and special characters;
• You must confirm that you have read and accepted these Terms & Conditions and the Privacy Policy.

Account Security Responsibilities

You are solely responsible for maintaining the security of your tbd22 account login credentials. tbd22 will never contact you to request your password via any channel. If you suspect that your account has been accessed by an unauthorised party, you must:

• Change your password immediately via the account settings panel;
• Enable SMS-based two-step verification if not already active;
• Contact tbd22 support at [email protected] without delay to report the suspected compromise.

tbd22 shall not be held liable for any losses resulting from your failure to maintain the confidentiality of your login credentials, provided that the access occurred prior to you notifying tbd22 of any unauthorised access.

Account Closure

You may request closure of your tbd22 account at any time by contacting [email protected]. Prior to closure, any remaining real-money balance will be returned to your verified payment method, subject to the completion of all outstanding wagering requirements and KYC verification. Accounts that are self-excluded cannot be reopened during the exclusion period.

4. Deposits & Withdrawals

All financial transactions on the tbd22 platform are denominated in Bangladeshi Taka (BDT). tbd22 does not charge currency conversion fees on BDT transactions. The following payment methods are currently supported:

• Mobile Wallets: bKash, Nagad, Rocket, Upay;
• Cards: Visa, Mastercard;
• Bank Transfers: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank.

Deposits

• Minimum Deposit: ৳500 per transaction;
• Maximum Deposit: Subject to the limits applicable to your chosen payment method and account tier;
• Processing Time: Mobile wallet deposits (bKash, Nagad, Rocket, Upay) are credited to your tbd22 balance within seconds. Bank transfers may take up to one business day to reflect;
• Deposit Currency: All deposits must be made in BDT. tbd22 will not accept deposits made in foreign currencies.

Withdrawals

• Minimum Withdrawal: ৳500 per transaction;
• Processing Time: Withdrawal requests to bKash and Nagad are typically processed within 5–30 minutes of approval. Bank transfer withdrawals may take 1–3 business days;
• KYC Requirement: All withdrawal requests require completed KYC verification. tbd22 reserves the right to delay processing of any withdrawal pending satisfactory identity verification;
• Same-Method Policy: Withdrawals will be returned to the same payment method used for the corresponding deposit, where technically possible, as an anti-money laundering measure;
• Dormant Account Fees: Accounts that have been inactive (no login, deposit, or bet placed) for a continuous period of 12 months may be subject to a monthly dormancy administration fee of ৳200, deducted from the remaining account balance until the balance reaches zero or the account is reactivated.

5. Bonuses & Promotions

tbd22 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, in addition to the general bonus terms set out in this section. In the event of a conflict between a specific promotion's terms and these general bonus terms, the specific promotion's terms will take precedence.

General Bonus Conditions

• Wagering Requirements: All bonuses carry a wagering requirement, expressed as a multiplier (e.g., 30x). This means the bonus amount (and in some cases the deposit amount) must be wagered the stated number of times before any derived winnings become withdrawable. The applicable wagering multiplier is stated on each promotion's dedicated page;
• Eligible Games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while live casino table games may contribute 10%–20%. Game-specific contribution rates are published in the promotion terms;
• Bonus Expiry: Bonuses that are not claimed within the stated claim window, and wagering requirements that are not completed within the stated completion period, will result in the bonus and any associated winnings being voided;
• Maximum Bet Rule: While a bonus balance is active, the maximum permitted bet per round or spin is ৳500 unless otherwise stated. Placing bets exceeding this limit while a bonus is active may result in forfeiture of the bonus and associated winnings;
• One Bonus at a Time: Only one bonus may be active on your account at any given time. Players must complete or forfeit the current bonus before a new bonus can be applied;
• Abuse Prevention: tbd22 reserves the right to void bonuses and confiscate associated winnings if it determines, at its sole discretion, that a player is exploiting bonus terms in a manner inconsistent with good-faith participation.

6. Betting Rules & Game Conduct

All bets placed on the tbd22 platform — whether in the casino, live casino, sports betting, or crash games sections — are subject to the specific rules applicable to each game or market, as published within the platform interface. The following general betting rules apply across all product verticals:

• Bet Confirmation: A bet is considered placed and binding once you have confirmed it through the tbd22 interface and received an on-screen confirmation. tbd22 is not responsible for bets that were not successfully confirmed due to network interruption on your end;
• Minimum and Maximum Stakes: Each game and betting market specifies its own minimum and maximum stake limits. tbd22 reserves the right to adjust stake limits at any time;
• Void Bets: tbd22 reserves the right to void any bet that was placed due to an obvious error, system malfunction, or odds/payout calculation error. In such cases, the staked amount will be returned to the player's account balance;
• Sports Betting Settlement: Sports bets are settled in accordance with the official result as declared by the relevant sporting body (ICC for cricket, FIFA for football, etc.). In-play bets that are placed after an event has concluded due to a data feed delay will be voided;
• RNG Certification: All slot and table game outcomes on tbd22 are determined by certified Random Number Generator (RNG) software supplied by tbd22's licensed game providers. Results are independently audited for fairness.

7. Prohibited Activities

The following activities are strictly prohibited on the tbd22 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of all balances, and may result in referral to relevant legal authorities:

• Multiple Accounts: Registering, operating, or benefiting from more than one tbd22 account, whether directly or through a third party;
• Fraudulent Payments: Using stolen, cloned, or unauthorised payment methods to make deposits. Using chargebacks or payment disputes as a mechanism to fraudulently recover wagered funds;
• Automated Betting Software: Using bots, scripts, macros, artificial intelligence tools, or any automated system to interact with games or place bets on the tbd22 platform;
• Collusion: Coordinating with other players in poker, live dealer games, or any other multiplayer format in order to gain an unfair advantage;
• Exploitation of Errors: Deliberately exploiting bugs, software errors, miscalculated odds, or system malfunctions. Any winnings derived from such exploitation will be voided;
• Underage Use: Allowing or facilitating access to tbd22 by any person under the age of 21;
• Money Laundering: Using the tbd22 platform as a vehicle for money laundering, terrorist financing, or any other financial crime. tbd22 complies with applicable anti-money laundering (AML) standards and will report suspicious activity to relevant authorities.

8. Responsible Gaming

tbd22 is committed to providing a safe and responsible gaming environment for all players across Bangladesh. We recognise that for a small number of players, gambling can become harmful. tbd22 provides the following responsible gaming tools, available to all account holders at any time from the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit ceilings on your account. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period;
• Session Time Limits: Configure maximum session durations after which you will be automatically logged out;
• Reality Checks: Receive on-screen notifications at regular intervals reminding you how long you have been playing in the current session;
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (1 day to 6 weeks). During a cooling-off period, you cannot log in, deposit, or place bets;
• Self-Exclusion: Permanently or indefinitely close your account from all gambling activity. Self-exclusion periods of 6 months, 1 year, 3 years, or indefinitely are available. Self-exclusion cannot be reversed during the selected period.

Players aged 21 and above are the only individuals permitted to use tbd22. If you believe a minor may have access to your account or device, please contact our support team immediately. For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page.

9. Intellectual Property

All content on the tbd22 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, game interfaces, and the overall "look and feel" of the platform — is the property of tbd22 or its content and technology suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the tbd22 platform for personal, non-commercial recreational purposes only. This licence does not permit you to:

• Copy, reproduce, redistribute, or republish any tbd22 content for any commercial purpose;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the tbd22 software;
• Create derivative works based on tbd22 content or interface elements;
• Scrape, crawl, or systematically extract data from the tbd22 platform using automated tools.

The tbd22 brand name, logo, and all associated trade marks are the exclusive property of tbd22. Unauthorised use of any tbd22 trade mark is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, tbd22 and its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the tbd22 platform.

Without limiting the foregoing, tbd22 specifically disclaims liability for:

• Loss of profits, revenues, data, goodwill, or other intangible losses;
• Losses arising from your reliance on any information, content, or game outcome provided by tbd22;
• Losses resulting from unauthorised access to or alteration of your account due to your own failure to maintain account security;
• Service interruptions, platform downtime, or technical failures outside tbd22's reasonable control, including internet connectivity issues, third-party payment provider outages, or force majeure events;
• Any betting or gaming decisions made by you based on information available on the platform.

11. Privacy & Data Protection

tbd22 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also acknowledge and accept the tbd22 Privacy Policy.

In summary, tbd22 collects personal data for the following primary purposes:

• Account registration, authentication, and KYC identity verification;
• Processing deposits and withdrawals and preventing financial fraud;
• Complying with anti-money laundering (AML) obligations;
• Delivering customer support and responding to account queries;
• Sending promotional communications where you have opted in to receive them;
• Improving platform performance and personalising your gaming experience.

tbd22 does not sell personal data to third parties for marketing purposes. Data is shared only with third-party service providers (payment processors, KYC verification providers, game suppliers) who are contractually bound to process it in accordance with applicable data protection standards. For full details of how your data is used, retained, and protected, please review the tbd22 Privacy Policy.

12. Amendments to These Terms

tbd22 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, tbd22 will notify registered players via email to the address on file, via an on-platform notification displayed upon next login, or by publishing a prominent notice on the tbd22 website with the effective date of the revised Terms.

Your continued use of the tbd22 platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using tbd22 and may request account closure by contacting [email protected].

It is your responsibility to review these Terms periodically to remain informed of any updates. The "Effective Date" displayed in the hero section of this page reflects the date of the most recent revision.

13. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. tbd22 operates as a safe and reliable platform committed to fair dispute resolution for all players.

In the event of a dispute between you and tbd22, we encourage you to first contact our support team at [email protected] to seek an informal resolution. tbd22 will make reasonable efforts to resolve any complaint within 14 business days of receipt.

If a complaint cannot be resolved informally within 30 days, either party may escalate the matter through formal dispute resolution channels. tbd22 will cooperate fully with any lawful dispute resolution process. During any dispute resolution period, tbd22 may place a temporary hold on the balance subject to the dispute.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the tbd22 platform generally, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week from within the tbd22 platform (login required)
• Response Time: Email queries are typically responded to within 24 hours. Live chat responses are typically immediate during staffed hours.

For responsible gaming support, self-exclusion requests, or KYC-related queries, please identify the nature of your request clearly in your initial message so that it can be routed to the appropriate team without delay.

tbd22 support is available in English. Our team is familiar with the needs of players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.